Why You Need a Vanity Number for Your Business

A lot of brands, companies, and businesses make use of vanity numbers, these days, for interacting with their customers. A vanity number is a toll-free (or local) telephone number that comprises a set of easily memorized/remembered digits. Vanity numbers are usually all numeric i.e., having only numbers, but could also be phone words i.e., having …


Importance of Call Analysis

Call centres are an arm of the customer support system, which exist within an organisation. A call centre, amazingly, doesn’t just work for customer support purposes; for an enterprise that has the right tools and plan for its call centre, it can function for marketing and obtainable intelligence. Call centres are essential and cannot be …


6 Ways Phone Calls Are Still Important for Businesses

Mobile phones are extensively in use, today, globally. Although the new generations of phones currently available have more diversified functions than the earlier ones. One of the functions includes messaging. Massaging has largely cut low, the need for voice conversation, which may be more expensive, depending on the caller and the distance of call travels. …


Call versus Messaging: Which is Better for Customer-to-Brand Communication?

Communication is at the top list when it comes to excellent customer service. The dimension of communication could be between subordinates and super-ordinates. Regardless, the critical thing is to make business count among these people. It is expected that when customers have technical issues or enquiries and urgent questions, swift responses are provided whether via …



CUSTOMER SERVICE TRAINING FOR EVERY CUSTOMER SUPPORT AGENT

Customer service is an essential part of any organization, and this, most of the time, stands out even more than their marketing strategy and adverts. A platform and opportunity for a company to show her customers that they care, solve their problems, answer their questions and consequently connect with them more is through a reputable …