October 2021 | Tollfree Malaysia

How does TollFree Call Analytics Improves Customer Service

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You’ve probably heard the term “toll-free” on infomercials or other television shows. What exactly is a toll-free number? What distinguishes it from a regular phone number, or should you use one? This article will explain what a toll-free number is and how to use one, as well as some of the service’s drawbacks. What …

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Importance of Call Analytics

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Call centres are an extension of an organisation’s customer support system. Surprisingly, a call centre does not have to be used solely for customer support; with the proper tools and planning, a call centre can be used for marketing and obtainable intelligence. Call centres are critical and cannot be undervalued because many customers prefer to …

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