How does TollFree Call Analytics Improves Customer Service

You’ve probably heard the term “toll-free” on infomercials or other television shows. What exactly is a toll-free number? What distinguishes it from a regular phone number, or should you use one? This article will explain what a toll-free number is and how to use one, as well as some of the service’s drawbacks.   What …


Importance of Call Analytics

Call centres are an extension of an organisation’s customer support system. Surprisingly, a call centre does not have to be used solely for customer support; with the proper tools and planning, a call centre can be used for marketing and obtainable intelligence. Call centres are critical and cannot be undervalued because many customers prefer to …