Call centres are an extension of an organisation’s customer support system. Surprisingly, a call centre does not have to be used solely for customer support; with the proper tools and planning, a call centre can be used for marketing and obtainable intelligence. Call centres are critical and cannot be undervalued because many customers prefer to …
Digital communication advancements have created a significant chasm in meaningful connections. Reaching out via text, email, or computer has become increasingly cold and disconnected for many in this digital age. This has been exacerbated as a direct result of the restrictions imposed on society as a result of the COVID-19 virus pandemic’s unprecedented period of …
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Untreated mental health conditions are on the rise worldwide, with millions of people suffering from various forms of these disorders. The World Health Organization (WHO) predicts that depression will be the leading cause of a key indicator of disease impact in the near future. Despite the high prevalence of common mental health conditions such as …
Chatbots have made significant advancements in recent years due to the artificial intelligence (AI) and natural language processing (NLP) technologies that power them. They have evolved into highly sophisticated and versatile tools capable of automating a wide variety of business processes. Apart from being excellent for assisting with customer service inquiries, AI-powered chatbots can be …
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“I have some EPF savings, and I would like you to inform my wife that she’s the beneficiary. I am letting you know this because you will be the last person to hear my voice.” Dr. Florance of Sneham Malaysia received a phone call from Roger at 12:45 a.m. (name changed for his privacy). Since …
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Running a business is complex, and there are many things to consider. For most companies, marketing is critical because it spread the word about their company and attract new customers. However, as time passes, marketing systems must also evolve. Customers’ demands change quickly, there is a greater reliance on technology, and maintaining a constant social …
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In 2021, social media is expected to be more critical than ever. To help you reach and convert more customers next year, we’ve compiled a list of the top 6 social media trends. For marketers, social media has proven to be a valuable channel for reaching and converting customers. Social media marketing is known for …
Generally, large corporations have struggled to get the word out about their services and products. In today’s world, social media has evolved into a powerful tool for spreading your message. It’s also worth noting that during the Covid-19 pandemic, social media was the only way to get the word out to people. So, in 2021, …
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How Our ViSight Marketing as a Service Can Help with Your Marketing The COVID-19 outbreak has impacted almost every aspect of life as we know it, including marketing. To survive, businesses must now embrace and adjust to the change marketing methods. Although some companies have been using digital marketing for years, others have been unsure …
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A marketing strategy is the overall approach of a company to how it will reach the new customers it wants. That being said, having an effective marketing strategy in place is one of the best marketing tools you can use. There are many different types of marketing strategies in place. But how many of them …
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