Facebook enquiry, Twitter reply, Leads from website……………       Tired of logging in multi-channel platform every morning to reply your customer?    Will it awesome if you can have an Omni Channel where you can manage all your enquiries on one platform?    What exactly is an Omni Channel?  Omni Channel is a multi-channel marketing that enables a company to interact with …

Continue reading “Make Life Easier When It Comes to Customer Experience.”

“Sorry, all our representatives are busy right now, please leave a message after the tone…”   Customers often get to hear this when it comes to busy call operator. How many of you actually did leave a message after the tone? And how many were followed up by the customer care after that?   I …

Continue reading “79% of Users Want Human Contact When Comes to Customer Service.”

In this digital marketing world, businesses can’t afford for customers to share their negative experience online especially on social media that easily make news goes viral. In 2017, there are many findings showing that it is no longer enough for your customer to rate your customer service as good or fair as customer experience is …

Continue reading “Never Underestimate Your Customer Experience!”

Wondering why are you receiving lots of complaints and bad reviews recently? Stop right there and look back! Have you missed out anything in the customer service? Customer experiences are now the new battlefield. In old days, businesses claim that they use to win customer by changing the quality of product or service they deliver. …

Continue reading “Danger! Don’t Put Your Company in High Risk!”

Busy capturing all the new customers in the market with your latest marketing plans? How about the current one? It is true that gaining presence in this digital world has become more and more competitive. You may lose out many new opportunities if you were left out in this digital world. But do you know, …

Continue reading “Don’t Give Away Your Business Golden Treasure.”

Have been chasing for customers for many years? Why don’t you let the customers come to you instead? By understanding customer behaviour, you can identify which is the best strategy to approach to your customer. From the past findings, there are many reasons for customers to change operator and the top two reasons was due …

Continue reading “Have been chasing for customers for many years?”