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Can Your Customer Experience Program Improve Your ROI?

It’s not too hard to listen to the customer. Companies are receiving enormous quantities of real-time feedback if only they pay attention to customer’s opinion. You often know as a leader what your customers think about your products and services. As well as where the key areas for improvement are. And yet it’s hard to …


Best Practices for Customer Experience Strategy

Consistently delivering outstanding customer experiences is the key to retaining customers and beating the competition. But exceptional client experiences aren’t eureka moments. They need to get to know your customers, create custom interactions and be innovative. This is where your strategy for customer experience comes in. You can only set your brand apart when you …


EMPHASIS IN CUSTOMER PERSONALISATION!

Has it ever crossed your mind how can customer personalisation bring more sales to your business? Seth Godin, an author and entrepreneur said in his speech that; “Personalisation wasn’t assumed to be a skillfully veiled way to chase prospects across the web, revealing them the same clickbaity ad as everyone else sees for the same …


How Does Digital Marketing Help Businesses in Malaysia?

It’s time for Malaysian business owners to embrace internet marketing as part of their strategies. Small and Medium Enterprises must come to acknowledge the importance of internet marketing for their business growth, as to revive and maintain their business post-COVID-19. COVID-19 pandemic has affected businesses in many ways. For businesses to revive this post-pandemic, marketers …


Grow Your Business During Crisis with TM Tollfree!

A business crisis is an incident, or a sequence of events, that causes a major disturbance to a company. A crisis normally happens suddenly and raises serious difficulties or risks to a business, usually in a situation where time is short and decisions need to be done quickly. All businesses must prepare a contingency plan …


How I Saved My Creatives Media Industry with TM Tollfree!

It’s time to get creative media industry on its feet again! The industry has been inactive for around three months due to the pandemic and now the Malaysian Government is taking actions to revive the industry. No worries, people! Look, Creative Media Industries receive RM225 million allocation to promote and reinvigorate the industry. It’s such …


This is How PENJANA Helps SMEs During the Economic Recovery Phase

PENJANA, or more commonly known as the Economic Recovery Plan, announced by the Government of Malaysia, consists of several initiatives aimed to kindle the Malaysian economy and encouraging local businesses. Businesses may need to reorganize their businesses to counteract the financial consequences of the COVID-19 pandemic and businesses may take this chance to explore whether …


6 Reasons Why All Start-ups Need a Tollfree Number!

Despite the numerous advanced technologies, there are still some things in the business sector that remain unchanged. A tollfree number is part of it. Regardless of your business size, as you’re new to grow your business, there are so many benefits you can gain from having a Tollfree number.  You have probably seen commercials of the Tollfree numbers …


Real Estate Companies Should Step Up Their Game With TM Tollfree Now!

The partial lockdown of the country – locally known as the Movement Control Order (MCO) – has contributed to a fall in the number of home seekers and has also delayed the listing of properties. In addition, processes such as finalizing documentation and progress payments have had to be postponed during the MCO. Many involved …


Oops, Tollfree Did It Again! Social Entrepreneurs, Don’t Miss These Tips.

With regard to marketing, social enterprises face unique challenges. A social entrepreneur creates an enterprise that fills a market gap and serves a neglected community. Social enterprises need effective marketing strategies that provide huge encouragement of doing charity to society. How? The answer is a TM Tollfree subscription. Yes, indeed! Social entrepreneurs, don’t miss these …