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The Usage of Tollfree in Sneham’s Suicide Prevention Journey

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“I have some EPF savings, and I would like you to inform my wife that she’s the beneficiary. I am letting you know this because you will be the last person to hear my voice.”

Dr. Florance of Sneham Malaysia received a phone call from Roger at 12:45 a.m. (name changed for his privacy). Since COVID-19, many people, including Roger, have lost jobs due to the pandemic’s repercussions. Roger worked as a cook in Kuala Lumpur, abandoned his family in his hometown, and was barely making ends meet on his government assistance. Roger was prepared to take his own life due to depression brought on by what he perceived as “letting his family down.”

Extraneous circumstances impacted his sense of self-worth. It eroded it to the point where he was willing to render his wife a widow and his children orphans. It was only after a brief period of time that Dr. Florance deescalated the situation by providing emotional support and securing Roger’s employment with the assistance of NGOs.

Roger is not an outlier or exceptional circumstance. Mood disorders are among the top ten causes of disability worldwide, with Major Depressive Disorder topping the list. According to a survey conducted by the World Health Organization, someone takes their own life every 40 seconds. In our global society, one million people commit suicide each year, and it is our human responsibility to prevent anyone from even considering such a drastic action.

Dr. Florance is an inspirational woman who has devoted a significant portion of her life to raising awareness about and preventing suicide in Malaysia. She spent over 15 years working for Befrienders Worldwide, an organisation dedicated to providing emotional support to those suffering from mental health conditions.

Dr. Florance noticed a disparity in the services available to Malaysia’s Indian community. When she founded Sneham in 2018, she wanted to ensure that everyone in Malaysia could receive the necessary assistance and support. She and her team at Sneham have served and aided individuals of all races and communities.

Sneham’s team has served the community in three ways. The primary objective is to provide Tele-Counselling services, host Suicide Awareness Workshops, and collaborate with other non-governmental organisations to address this societal issue.

Individuals who are depressed frequently isolate themselves from those they care about and others who may be able to assist them. Isolation can exacerbate depression and increase a person’s risk of experiencing suicidal thoughts or behaviour. Through the provision of services such as Tele-Counselling, such as the one offered by Sneham, trained counsellors are made available to those who feel the need to speak with someone in confidence and in privacy at no cost to the caller. Sneham makes use of Telekom Malaysia’s Tollfree (1-800) number, which enables anyone to contact and consult with them without regard for financial constraints. By offering a free, confidential service that is available 24 hours a day, seven days a week. It can assist anyone in beginning their journey toward healing. Occasionally, it can be beneficial to express your feelings to another human being in order to let them out and lift the burden off your chest.

As Dr. Florance stated, “Suicide First AID is our service, and we do not wish for anyone to be denied assistance due to financial constraints.”

Individuals suffering from depression may believe they will never recover and that nothing and no one can assist them. It is critical to understand, however, that these emotions are treatable. Free depression hotlines can assist individuals in comprehending their emotions and directing them to the most appropriate mental health resources.

By dialling a mental health crisis line, you can:

  • Acquire knowledge about depression and other mental health disorders.
  • Speak with someone who understands your situation.
  • Receive assistance in a confidential and anonymous manner.
  • Locate a counsellor, therapist, or facility for mental health treatment.
  • Acquaint yourself with the treatment options available for depression.
  • Learn how to assist a loved one who is depressed.
  • Obtain additional information about the relationship between depression and other mental health issues.


Numerous mental health helplines provide services to individuals who may be experiencing mental health problems, as well as their families, caregivers, and professionals. While some helplines provide general information or referrals, others focus on specific issues or collaborate with statutory mental health services. Typically, mental health helplines provide confidential or anonymous support, after-hours assistance, crisis resolution, or specialist advice.

Sneham has received 988 calls from individuals seeking assistance throughout Malaysia. The helpline staff was highly motivated and believed that the helplines were critical for callers, and that callers had benefited from being able to call a helpline and receive the necessary assistance. The compassionate staff at hotlines such as Sneham understands and empathises with your situation and wishes to lend a helping hand in your time of need. One of the advantages of calling a depression helpline is that everything you say will remain completely confidential and private; no one will ever be required to know what you say.

Sneham had an extreme case in Steven (name changed to protect his privacy) from Pahang, who called Sneham feeling compelled to jump off his condominium building due to the loneliness he was experiencing as a result of the pandemic’s quarantine. After talking him down from the extreme action he was about to take and requesting that he share his feelings, he provided his personal information to the empathetic agent, who in turn contacted the appropriate authorities in Steven’s area to ensure he received the necessary assistance. If your depression has caused you to lose a job, drop out of school, lose touch with family or friends, or if you’ve noticed changes in your sleep and appetite that have not improved, contact Sneham at 1-(800)-22-5757 or click here to find their Facebook page to learn more about treating your depression. If you’re observing symptoms in your friends or family, reach out to them and let them know that they have the outlets to get help.

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