Product Features
Tollfree Malaysia is the top tollfree service provide in Malaysia. We offer an extensive amount of integration capabilities for businesses all sizes. We take customer service very seriously and strive to take the time to understand and meet the needs of our customers. With all the tollfree smart product features that customized to your business requirement, it adds value to your business. Lets find out what are the available features you can have.
Call Transfer on Busy & No Reply
Optimizes incoming calls by assigning them to another answering point when operators are busy and no answer
Call Distribution by Percentage
Split calls to few answer points to the desired percentage
Day and Time Manager
Reroute calls to next answer point on specific selected days and time. E.g Saturday 11pm onwards routed all calls to KL branch.
Disaster Recovery
Allows to re-route calls to predetermine location / answer point during disaster.
Daily Reporting
Gain near real time view of all customer contact using the tollfree service.
Nationwide Routing
Redirect calls to the call center closer to the caller, resulting in lower rate for you
Want more smart features? Check out what are the upcoming features that will be launching soon!
