Will Tollfree stay relevant in today’s world? What about its relevancy in the future? People question this as marketing strategies for businesses will keep on evolving according to the situation.
The relevancy of Tollfree numbers in today’s world can be determined from the constant growth of the Tollfree services in the global market. Several market research reports indicate a steady increase in the number of tollfree numbers reported. Similarly, several reports also expect that the demand in the world of the Tollfree services sector could be on a growth trajectory for the upcoming years.
Unlike traditional business telephone numbers, the subscriber must rely on Tollfree numbers calling fees. The current and prospective customers can call the company’s Tollfree number at no cost. Therefore, by paying the incoming calls, the company will bear additional operating costs.
Yet toll-free numbers help companies stay competitive in the long term by generating more sales and providing excellent customer support. A growing business has two options to choose for their Tollfree numbers – standard Tollfree numbers and vanity Tollfree numbers. Here are some reasons why Tollfree is still relevant in today’s world.
Increased Leads
Based on a survey sponsored by Google, 8% of consumers always call a business, and 31% of consumers often call business while they are looking to make a purchase or transaction. The Tollfree numbers make customers and lead to regularly call the business without any call charges.
A Tollfree number receives 30 per cent more incoming calls than normal numeric business telephone numbers. The increase in incoming call volume helps businesses by receiving more orders and inquiries to increase revenues.
Efficient Call Management
The sophisticated Tollfree numbers come with a management solution. It’s called smart features. It enables calls to be handled in multiple locations based on your business structure and requirements.
The call management system offers a range of smart features – Traffic Manager, Time Manager, Day Manager, and call forwarding.
It enables the company to handle calls in a wiser way. A company may use the call management system to increase the resolution of the first call by moving each incoming call to the other available department.
Superb Customer Service
Because of bad customer service experience, many customers switch products, end business relationships, and abandon transactions. No company will stay competitive in the long run and beat competition without consistently providing superior customer service.
Keeping existing customers can benefit you higher than new customers. 80% of your future profits will come from 20% of your current customers. With Tollfree numbers, you can manage your customer services better with the help of call management systems.
Develop a National Presence
Customers around the nation can dial a business Tollfree number without paying any charges. By using the Tollfree numbers as a single point of touch, many companies use this opportunity to boost their regional presence. They also use Tollfree numbers as a method to improve reputation, sustain a professional image, and increase customer trust.
The Tollfree numbers further benefit small businesses and start-ups to look bigger and generate a trustworthy image to the customers.
High Portability
Businessmen have to move their businesses to reduce operation costs, find sales opportunities due to the current economic downturn. Yet corporations need to consider ways of expanding or relocating their company without adversely affecting customer experience.
A business can use the same tollfree number to provide customer service irrespective of where it is located. The freephone numbers thus making it easier for companies to easily and efficiently move their operations.
Final Thoughts
To summarise all the points above, Tollfree number will always stay relevant since it helps in ensuring business growth. Other than that, Tollfree number can establish your business brand at the next level. Surprised, huh? TM Tollfree has more benefit to offer in growing your business, now it’s your turn to take action by signing up for TM Tollfree number. For more details regarding TM Tollfree and ViSight reporting, call us at 1800 22 2020 or chat with SITI at tollfreemalaysia.com. Cyngus Technologies – Complete Your Brand.
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